Delivery Info

I currently ship worldwide. All orders are dispatched by me from the United Kingdom! All orders are dispatched within 3-5 business days, unless stated otherwise in my shop announcements. Occasionally I may extend my processing times during busy or holiday periods but this will always be indicated on my shop! 

Shipping costs are calculated by the weight of your order upon checkout! 

Domestic Orders (UK)

All UK orders are shipped 1st Class with Royal Mail within 3-5 days of purchase!

1st Class: next day delivery aim after dispatch - potentially up to a week with delays.

Europe

For International orders there is the option for tracked or untracked postage.

International Standard – 7 working days delivery aim after dispatch

International Tracked – 7 working days delivery aim with full tracking after dispatch

Please note that if you do not choose tracked shipping at checkout, I will not be able to locate the whereabouts of your order once dispatched nor will you have access to a tracking number. It is very rare for an order to go missing, but I am happy to send a replacement for a lost order (subject to stock availability) or a refund. International orders do occasionally get delayed up to 4 weeks which is completely out of my control. Royal Mail will also not class a Standard International order as lost until it's been at least 4 weeks since the dispatch date, please allow that time to pass before reaching out as I will not be able to offer a replacement or refund until after that time frame.

Also please note: EU customers may now have to pay import duties / customs charges upon receiving their order. This is roughly 20% of the total order value. It is the responsibility of the customer to cover the cost of any additional customs charges that may occur for overseas orders. We are unable to control or predict what these fees might be, as this depends on the country they are being shipped to. If you would prefer to avoid this, you may still shop through my Etsy shop where these fees will be collected at checkout. 

PLEASE NOTE. It is the responsibility of the customer to cover the cost of any additional customs charges that may occur for overseas orders. We are unable to control or predict what these fees might be, as this depends on the country they’re being shipped to.

Rest of the World

International Standard – 12 working days delivery aim after dispatch.

International Tracked – 12 working days delivery aim with full tracking after dispatch.

Please note that if you do not choose tracked shipping at checkout, I will not be able to locate the whereabouts of your order once dispatched nor will you have access to a tracking number. It is very rare for an order to go missing, but I am happy to send a replacement for a lost order (subject to stock availability) or a refund. International orders do occasionally get delayed up to 6 weeks which is completely out of my control. Royal Mail will also not class a Standard International order as lost until it's been at least 6 weeks since the dispatch date, please allow that time to pass before reaching out as I will not be able to offer a replacement or refund until after that time frame.

It is the responsibility of the customer to cover the cost of any additional customs charges that may occur for overseas orders. We are unable to control or predict what these fees might be, as this depends on the country they’re being shipped to.

Additional Info:

  • Please double check before placing your order that your shipping address, email address and phone number are all correct.
  • You will receive shipping confirmation once your order has been sent out (sometimes these go to spam and junk folders)
  • If you notice a mistake on your order please message me immediately! If I’m made aware before dispatch I can alter this.

Returns

I do accept refunds for certain items if they are received within 30 days of the refund request and within the same condition and packaging as they were sent in (excludes refunds due to faults)

To read full details on my refund policy Click Here 

Contact

If you have an order queries, or pre-order queries please do fill in a Contact Form, or feel free to email me: laurelmaeart@gmail.com and I will try and get back to you promptly!